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10 statuses you should have in a Defect Life-Cycle

There are different approaches to achieve a proper Defect life-cycle solution with different theories and goals behind each one of them but from my experience most of the solutions that will have the following 10 statuses when implemented will have the better results in improving the final quality of the company’s product:

New status will be the first status for a freshly created Defect. This status should be reviewed by leading person like Development team lead or a QA manager and should be then assigned to a specific developer who will fix the problem.
From this status the Defect can become “Open” or “Awaiting Client’s Clarification”

Open status exists to emphasize that a specific Defect is in active state. This status means the some actual work is done related to this issue or that some investigation regarding this issue is happening.
From this status the Defect can become “Fixed” or “Won’t Be Fixed” or “Awaiting Client’s Clarification”

In case that some constrains of the current release preventing the development department from fixing a specific Defect this Postponed status is used to symbolize the fact that this issue will be fixed in the future.
From this status the Defect can become “Open” or “Won’t Be Fixed”

Awaiting Client’s Clarification
Awaiting Client’s Clarification status indicates that the issue raised by this Defect is requirement related and requires client feedback as whether it is an actual problem or not.
From this status the Defect can become “Open” or “Won’t Be Fixed”

Fixed status is self explanatory and represents the fact that the Defect had been fixed.
From this status the Defect can become “Re-Open” or “Fixed – Postponed” or “Fixed – Closed”

Fixed – Postponed
Fixed – Postponed status existence is to provide the option to mark a Defect as fixed but emphasize the fact that it had not been verified by QA in the last test cycle. As a common practice this status should not be used and it should be kept for extreme situations only when because of some constrain this unusual situation happened.
From this status the Defect can become “Re-Open” or “Fixed – Closed”

Fixed – Closed
Fixed-closed status is to communicate the fact that a Defect that had been fixed by development had been verified by QA as well and the fix is fully accepted

Won’t Be Fixed
Won’t be fixed status is used to categorized two types of Defects: those that are not actually a Defect and had been created by misunderstanding of client’s needs, and those that represent a problem that to costly to fix when compared to the benefit of the actual fix.
From this status the Defect can become “Re-Open” or “Won’t Be Fixed – Closed”

Won’t Be Fixed – Closed
Won’t Be Fixed-closed status is to communicate the fact that there is an agreement from QA side with the fact that this Defect shouldn’t be dealt with, and no more future work will be invested in this issue.

Re-open status come to emphasize that it isn’t the first time that this Defect is reaching the development. This status can be a result of a “Fixed” status when the fix had not been complete, or it can be a result of “Won’t Be Fixed” status when there is a disagreement from QA side that this Defect is not important enough.
Note: Re-opening a Defect it is critical move and it should always be done with detailed comments explaining the reasons for it.


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