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Email attachment issue with HP ALM

Lately, I was facing a strange issue when the defect notification coming from HP ALM were all missing the video attachment which were there to help with the bug reproduction process.

It was the first project with this client that decided to include video attachment instead of a screenshots and it was obviously related to the size.

Reviewing of HP documentation shows that there is a parameter in Site Administration tool that defines this limitation it's called:

ATTACH_MAX_SIZE

By default this parameter set-up to 3000kb which allows for 3Mb of email attachments, any attachment above this size will be excluded from the email.


We did a quick check of our attachments and found out that we don't need more than 10Mb for our purpose and hence the Outlook server limit was set to 20Mb we were good to go with the change.

Now if you looking to limit the attachment size or type to a specific module (e.g. Defects, Test Plan) you will need to use ALM workflow to achieve that.

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